If you have any problems with our products, we are here to help!
If you don’t like your item(s) for any reason (they don’t fit, have an imperfection, or just clash with your color vibe) you may return your merchandise within 30 days of placing your order.
We want to make your shopping experience the best it can be. That’s why we’ve made a no-hassle and no restocking fee return option for our US customers when selecting store credit!
See more information below about our return options and how to initiate your return.
HOW TO PROCESS A RETURN IN THE USA
Please follow the process below when returning your item(s) to us.
- Within 30 days of placing your order, you can request your return here firstname.lastname@example.org
- A return shipping label will be sent to you via email.
- Please allow 3-4 days processing time once your item(s) have arrived back at our store.
- Once processed, you will receive an email with the details of your refund or store credit information. The items will be inspected and accepted if they meet our conditions listed below
RETURN FOR STORE CREDIT
- No restocking fee
- Never expires
RETURN FOR REFUND
Pre-paid return shipping label provided
- If the return was due to an error of ours (for example, the item you received is defective), please notify us within 5 days of receiving your merchandise and we will accept responsibility for all shipping costs related to the return.
If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs. (Shipping label fee deducted from the refund)
- It can take 3-5 business days for the payment to show on your account (depending on your financial institution) after the refund has been processed.
Orders placed using a discount code are final sale.
We do not accept returns or exchanges for international orders.
Swimsuits that are being returned for a refund or store credit must be sent back in new condition with original tags attached, packaging, boxes, in original condition.
Items purchased with a store credit are non-refundable.
Because of the nature of these items, unless they arrive damaged, defective we can't accept returns for:
Costume or personalize orders.
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
All items on sale, accessories, sunglasses, or promotional items are not eligible for a refund, exchange or store credit.
International buyers are responsible for any tax duties if applicable.
By shopping at Wendolin Designs the customer agrees to all of the above.