If you have any problems with our products, we are here to help!
If you don’t like your item(s) for any reason (they don’t fit, have an imperfection, or just clash with your color vibe) you may return your merchandise within 30 days of placing your order.
We want to make your shopping experience the best it can be. That’s why we’ve made a no-hassle return option for our US customers for store credit only.
See more information below about our return options and how to initiate your return.
HOW TO PROCESS A RETURN IN THE USA
Please follow the process below when returning your item(s) to us.
- Within 30 days of placing your order, you can request your return here firstname.lastname@example.org we will give you a confirmation return number. Do not ship items without a confirmation.
- Please allow 3-4 days processing time once your item(s) have arrived back at our store.
- Once processed, you will receive an email with the details of your store credit information. The items will be inspected and accepted if they meet our conditions listed below.
- If the return was due to an error of ours (for example, the item you received is defective), please notify us within 5 days of receiving your merchandise.
- If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs. (Shipping label fee deducted from the refund and processing and restocking fees)
- It can take 3-5 business days for the store credit to processed.
- Items purchased with a store credit are non-refundable.
Orders placed using a discount code are final sale.
We do not accept returns or exchanges for international orders.
Items purchased with a store credit are non-refundable.
Because of the nature of these items, unless they arrive damaged or defective we can't accept returns for:
Costume or personalize orders.
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons) Like lingerie, face masks and all swimwear pieces.
All items on sale, accessories, sunglasses, or promotional items are not eligible for a refund, exchange or store credit.
Shipping and handling costs are non-refundable. Return handling and return shipping costs are the responsibility of the customer. We will charge a 25% restocking fee on returns.
Due to health regulations, pieces that are soiled, worn, damaged or laundered will not be accepted. It is at Wendolin Designs Inc. discretion to decide if the returned item has been soiled. If item is determined to be soiled and not sell-able, the buyer will be responsible for any loss in value.
If items are send/return to our shop without a return confirmation number the buyer will be responsible for any loss in value.
International buyers are responsible for any tax duties if applicable.
How Refunds Work?
Wendolin Designs issues refunds to the original form of payment used on an order in the event that your order:
• Is canceled by Wendolin Designs.
• One or more of your items sold out since your order was processed.
• Item(s) is proved to be received damaged, defective, or incorrect.
Wendolin Designs will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.
We may make changes to the site and the condition of use. It is your responsibility to review the condition of use for updates or changes. If you do not agree with the condition of use you should not use this site.
By shopping at Wendolin Designs the customer agrees to all of the above.